Return & Exchange Information

 

Return Eligibility

Return requests must be submitted within 72 hours of delivery. Items must be unused, in original condition, and in the original packaging. Proof of purchase is required.

Returns will not be accepted without prior authorization from our team.

How to Request a Return

To start a return, email order@canadianhotelsupplies.com with your order number and reason for return. If the return is approved, we will provide instructions and, when applicable, a return shipping label.

Please do not return items without contacting us first, as unauthorized returns may be refused.

Return Shipping

When a return is approved, we typically provide a return shipping label.

Customers must return the items using the original packaging so the provided label can be used. If a different package is used, customers must inform us of the package dimensions and weight before shipping.

If the return is not due to a product defect or our error, the customer is responsible for return freight costs.

Shipping costs are non-refundable.

Changing Items 

Items may be changed at no additional cost if the order has not yet been shipped. If the revised order total is lower than the original amount paid, a refund will be issued for the difference. A 5% processing fee will be applied to the refunded amount.

Exchanges

Exchanges may be requested for eligible items.

If an exchange is approved:

• Customers are responsible for return shipping costs and the new outbound shipping cost
• We will issue an invoice for the exchange shipping
• Once payment is received, we will send a return shipping label
• After we receive and inspect the returned items, the replacement items will be shipped
• Our team will communicate each step with you via email throughout the process.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or personalized products
• Gift cards
• Sale or clearance items
• Personal care, sanitary, or hygiene products
• Perishable goods
• Hazardous or flammable materials

Refunds

Once returned items are received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method, minus applicable costs:

• 25% restocking fee (based on the net item amount)
• Original shipping cost and applicable taxes
• Return shipping cost (if a prepaid label was provided)
  

Refunds typically take 4–21 business days to appear on your statement, depending on your bank or card issuer.

Order Changes & Cancellations

Orders cannot be canceled once shipped.

Orders canceled before shipment are subject to a 5% restocking fee

If you wish to change to a different item before shipment, we can usually accommodate the request without a restocking fee. If the revised order total is lower, the difference will be refunded minus the 5% restocking fee. If the revised order total is higher, we will send an adjustment invoice for the additional payment.

Damaged or Incorrect Items

Please inspect your order upon delivery. If an item is damaged or incorrect, notify us as soon as possible and include a photo showing both the original packaging and the item so we can assist you.

Late or Missing Refunds

If you have not received your refund 21 business days after the process, please contact your bank first. If the issue persists, email order@canadianhotelsupplies.com

Fraud Prevention

All orders are subject to fraud screening and identity verification. HYC Design Inc. reserves the right to cancel, refuse, or hold any order suspected of fraud or unauthorized payment activity. Additional verification may be required before shipment.

Policy Agreement

By placing an order with HYC Design Inc., you confirm that you are the authorized cardholder and that you have read and agreed to this Refunds, Returns & Exchanges policy. These terms form part of the purchase agreement and may be used as supporting documentation in the event of a payment dispute or chargeback.