Shipping & Delivery Policy

Thank you for choosing Canadian Hotel Supplies! We strive to provide efficient and reliable shipping services to ensure your orders are delivered in a timely manner. Please review our shipping and delivery policy below:

Shipping Options
We provide a range of shipping methods designed to cater to your requirements. Our standard shipping option is available for all orders, and for those seeking faster delivery, we offer expedited shipping for an additional fee. The specific shipping choices will be presented to you during the checkout process.

Free Shipping Threshold
Enjoy complimentary shipping on orders totalling $1000 or more after applying for relevant discounts or promotions. Please be aware that certain restrictions, such as oversized or overweight items, may apply. In such cases, additional shipping fees will be communicated at the checkout stage.

Delivery Timeframes
Standard shipping typically requires 2-5 business days for delivery, contingent upon your location. For expedited shipping, faster delivery options are available, with delivery times varying based on the chosen method and your location.

PO Boxes Notice
Please be advised that we are unable to ship to PO boxes. To ensure a smooth delivery process, kindly provide a physical address for your order. We appreciate your understanding and cooperation.

One-Day Delivery for GTA & Surrounding Areas (24 hours)
Customers residing in the Greater Toronto Area (GTA) and its neighbouring regions can use our 1-day delivery service, subject to specific limitations. To qualify for next-day delivery, orders must be placed by a specified time (e.g., 1:00 PM EST). Please note that certain remote or hard-to-reach areas may experience extended delivery times.

Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. This tracking number enables you to monitor the progress of your shipment online. Please allow up to 24 hours for the tracking information to be updated.

International Shipping
Presently, our shipping services are limited to [Canada], and we do not offer international shipping. We apologize for any inconvenience this may cause.

Order Modifications
If you require alterations to your order or shipping address, please contact our customer support team as soon as possible. While we will accommodate your request, please be aware that changes may not be feasible if your order has already been shipped.


Please note that the above shipping and delivery policy is subject to change without prior notice. Any updates or modifications to our policy will be reflected on this page.