Terms and Conditions

Work Hours
Our office and warehouses are open Monday through Friday, between 9 am to 5 pm EST.

We accept the following modes of payment:

  • Electronic Funds Transfer (EFT)
  • Cash or money order
  • Debit Card Payment
  • Credit Cards: Mastercard or VISA
  • Company Cheque after account approved

All standard accounts (COD) are strictly prepaid invoicing, all payments must be cleared through our bank before orders leave our warehouse.

We provide a 2-days local (within 100 km) delivery service for any regular order that placed before 4pm EST. For out of town/remote area orders it may take additional time to deliver. Unless special arrangement, freight is extra.

Returns & warranty claims
If you are unhappy with any of our products or services, please call us immediately. We will be pleased to discuss your concerns and work with you to make arrangements to correct the situation. Returns or warranty claims on items more than 14 days from the purchase are subject to assessment. Products may not be returned without first contacting client services. Returns may subject to a 20% restocking charge and all related freight charges. Any unauthorized returns or collect shipments will be refused.

The product warranty coverage does not exceed the purchase amount.

We are pleased to supply samples of our products for evaluation purposes; however, we reserve the right to limit samples or provide non-standard sizes. You can contact our order desk to arrange a sample to be dispatched.

Product specifications are correct at the time of print. We may need to change the specification of products during the life of our catalog without notice. However, we will always try to ensure the new specifications are better than the current offering.

Sizes and Shrinkage
All sizes detailed in the catalog are approximate. All goods are produced to a specification which includes a tolerance for manufacturing. All textile goods, particularly cotton and poly cotton, are liable to some shrinkage upon washing and drying.

Care instructions
Wash and care guidelines are included in this catalog. Always wash items before use and ensure the recommended care instructions are followed for best results.

Every care has been taken to show colours accurately, but colour reproduction is limited by the printing processes. For accurate colour matching, we advise that you request a fabric swatch. Please note colours may vary between batches or fabrics or goods.

Quality Assurance
Canadian Hotel Supplies prides itself on adhering to the strictest quality guidelines in our industry. We aim to provide consistent products at all times. Our processes and specifications allow us to provide dependable quality not only in our custom made products but in our daily operational hospitality and hotel supply products as well.

Limit of Liability
All goods are supplied by us on the condition that our liability of fault or defect in the condition, description, fitness or quality for any purpose is limited in amount to a sum not exceeding the purchase price indicated on the invoice of the particular goods.


With respect to items that are all sold by canadianhotelsupplies.ca, the price of an item cannot be confirmed until the order is placed by you. In spite of our best efforts, we may have a few mispriced items in our list. canadianhotelsupplies.ca reserves the right to refuse or cancel any orders placed for items with an incorrect price and notify you of such cancellation if the correct price of an item sold by canadianhotelsupplies.ca is higher than our stated price.

Contract between customer and merchant can only be formed after customer’s order has entered the shipping progress.

(As of March 2024)